Terms & Conditions
Effective Date: January 1st, 2026
SMS Messaging Terms & Compliance
1. Program Description
Mutual Care, LLC provides a non-marketing SMS messaging program for healthcare-related customer care communications. Customers who opt in through our website or intake forms may receive text messages related to:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Customer support communications
- Care-related service notifications
Messages are only sent to users who have explicitly consented to receive SMS notifications.
2. Cancellation Instructions
You may cancel the SMS service at any time by replying "STOP" to any text message received from us.
After sending "STOP," you will receive confirmation of your unsubscribe status. Following confirmation, you will no longer receive SMS messages unless you opt in again.
3. Support Information
If you experience issues with the messaging program, reply "HELP" for assistance or contact us directly through our website or by calling +1 470-706-8187 during business hours.
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Standard message and data rates may apply for messages sent to and from Mutual Care, LLC. Message frequency varies depending on your appointments and support interactions.
6. Supported Carriers
Our SMS program supports major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
7. Age Restriction
You must be at least 18 years old to participate in our SMS messaging program.
8. Privacy Policy
For information about how we collect and protect your information, please review our Privacy Policy.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines regarding SMS communications.
General Terms
Website Use
This website is owned and operated by Mutual Care, LLC ("Company," "we," or "us"). By using this website, you agree to comply with these Terms & Conditions and our Privacy Policy.
We reserve the right to update or modify these terms at any time. Continued use of the website constitutes acceptance of any updated terms.
Intellectual Property Rights
All website content, including text, graphics, logos, and materials, is the property of Mutual Care, LLC and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes only. Unauthorized reproduction or distribution of website materials is prohibited.
Disclaimers
Information provided on this website is for general informational purposes only and does not constitute medical advice.
We make reasonable efforts to maintain accurate and updated information but do not guarantee completeness or accuracy.
Third-Party Services
Our website may contain links to third-party websites or services. Mutual Care, LLC is not responsible for the content, policies, or practices of third-party providers.
Registration & Account Responsibility
If account registration is required for any service, users are responsible for maintaining the confidentiality of their account credentials and for all activity occurring under their accounts.
Termination
We reserve the right to suspend or terminate access to our website or services if a user violates these Terms & Conditions or engages in unlawful conduct.
Governing Law
These Terms & Conditions shall be governed by the laws of the State in which Mutual Care, LLC operates.
Changes to Terms
We may revise these Terms & Conditions periodically. Updated versions will be posted on our website with the revised effective date.
Contact Information
By using our website and services, you agree to these Terms & Conditions.